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Learner Support
Where do I log in to access my education?
What should I do if I can’t log in?
Can I access my program from a phone or tablet?
Do I need special software to complete an NAHCP program?
What should I do if I enrolled in the wrong program?
Who should I contact if I need help before or after enrollment?
What if I haven’t taken an online course before?
Can I take notes while completing an NAHCP program?
What should I do if I don’t understand part of a program?
What happens if I don’t pass an assessment?
Can I retake an NAHCP exam or assessment?
Can I print NAHCP course materials?
Can I contact NAHCP before enrolling if I have a question?
Is NAHCP’s learning environment accessible to learners with disabilities?
How do I request a learning accommodation?
Are captions or transcripts provided for video content?
What browsers and devices are supported?
What internet connection do I need?
How do I create an NAHCP account?
Is my learner account the same as my member account?
How do I change my email address or reset my password?
How does NAHCP handle my personal information?
Does NAHCP share my information with employers or third parties?
How do I contact NAHCP, and how quickly will I hear back?
Does NAHCP offer phone support or live chat?
What are NAHCP’s support hours?
My course won’t load, or my progress wasn’t saved. What should I do?
Do I keep access to a program after I complete it?
How do I report a problem with course content?
What is the NAHCP Resource Library?
Do I have to be a member to download NAHCP resources?
What is the Professional Toolkit Library™?
Are professional toolkits the same as the free guides and tools?
Does NAHCP offer webinars, and are they free?
Are NAHCP webinars CEU-eligible?
Can I watch a recording of a past webinar?
What is News & Insights, and how is it different from the Answer Center™?
What is the NAHCP Answer Center™ and how should I use it?
Can I ask NAHCP a question that isn’t in the Answer Center™?
How does the Answer Center decide what to show me?
Am I talking to a person or an automated system?
Can I use NAHCP resources at work or share them with my team?
What is the Anne Kelly Family Foundation™?
Does NAHCP hire, and how do I apply?
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