My course won’t load, or my progress wasn’t saved. What should I do?

A few things resolve most access problems: use an up-to-date browser, check your internet connection, close and reopen the course, and avoid having the same course open in more than one tab or on more than one device at once.

If progress appears to be missing, note where you were and what you had completed before contacting support — that makes the record much easier to check.

Do not create a second account or re-purchase the program. Contact support instead, so your existing record can be corrected.