How do I change my email address or reset my password?

If you cannot sign in, use the password-reset option first. It resolves most access problems and is faster than any other route.

Keep your email address current, because it is how you receive enrollment confirmations, access instructions and account communications. An outdated address is a common reason people believe they never received something.

Do not create a second account to work around a login problem — that separates your enrollments and completion records across two accounts.