Healthcare Professionalism & Workplace Success Essentials™

What you will learn

This program has four parts. By the end of each part, you should be able to:

Part 1: Foundations of Professionalism & Career Success

• Define professionalism in contemporary healthcare settings and explain why it matters for patient care, teamwork, and career success.
• Identify the attitudes, behaviors, and habits that distinguish highly successful healthcare professionals.
• Apply accountability, integrity, and ethical decision-making to common workplace situations.
• Use self-awareness and emotional intelligence to manage reactions, strengthen relationships, and respond professionally under pressure.
• Build trust and credibility with patients, coworkers, supervisors, and interdisciplinary teams.
• Create a practical plan for ongoing professional growth, lifelong learning, and career development.

Part 2: Communication, Teamwork & Workplace Relationships

• Apply effective verbal, nonverbal, written, telephone, and electronic communication skills in healthcare settings.
• Build trust, credibility, and positive professional relationships across teams and departments.
• Collaborate effectively within interdisciplinary teams using shared goals, mutual respect, and accountability.
• Demonstrate emotional intelligence, empathy, and self-regulation during routine and high-stress workplace interactions.
• Use professional conflict resolution and feedback techniques to address difficult conversations respectfully.
• Promote inclusive, respectful, and accountable workplace cultures that support organizational success.

Part 3: Accountability, Performance Excellence & Career Growth

• Demonstrate accountability and ownership in day-to-day workplace decisions and actions.
• Apply practical strategies to improve performance, productivity, and consistent quality of work.
• Use critical thinking and professional judgment to address clinical and operational challenges.
• Maintain professionalism and adaptability during change, uncertainty, and workplace stress.
• Create a personal development plan that supports continuous learning and career advancement.

Part 4: Leadership, Workplace Excellence & Long-Term Career Success

• Demonstrate leadership-level professionalism regardless of formal job title.
• Promote workplace excellence through accountability, trust, inclusion, and continuous improvement.
• Use mentoring, coaching, and professional influence to support coworkers and team success.
• Apply professional judgment to complex healthcare workplace scenarios involving ethics, communication, and accountability.
• Develop a long-term professional development strategy aligned with career and leadership goals.
• Create a comprehensive Professional Success Action Plan for ongoing career success.

Program details

• Self-paced online program for healthcare professionals
• Program length: 10 hours, in four parts
• Includes graded assessments you must pass to complete the program
• Earn a downloadable Certificate of Completion upon successful program completion—ideal for documenting professional development and submitting to your employer for potential reimbursement
• Each certificate has a verification ID that employers can check at nahcp.com/verify

Program length describes the length of the program, not a number of continuing-education credits. Check with your employer or licensing board before submitting a program for credit or reimbursement.