What should I do if my employer says they can’t verify my record?
Direct Answer
Contact NAHCP learner support with your details so the record can be reviewed, rather than trying to resolve it through the employer.
The Full Answer
Verification problems usually have straightforward explanations — a name entered differently from the one on the record, a mistyped identifier, or a record that needs correcting.
Provide enough information for your record to be located: the name and email used at enrollment, the program title, and roughly when you completed it.
Do not alter a completion document yourself. If a record genuinely needs correcting, it must be corrected in NAHCP’s own records so that future verification matches.
Your Next Step
Contact NAHCP learner support so the official record can be reviewed.
Related Questions
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